Wi-Fi Cloud Migration August / September – Wartungsfenster 20min.

Zur Zeit werden alle WatchGuard Wi-Fi Cloud Accounts in Amerika gehosted. Um einen besseren Service und Support anzubieten werden nun neue regionale Instanzen eingerichtet: Europa (EMEA) und Asien-Pazifik (APAC).

Für die meisten Wi-Fi Cloud Nutzer wird es nur eine 20 minütige Management-Störung  geben, während deren Nutzer noch Zugang zu den Wi-Fi Ressourcen haben. Für alle Captive Portal Nutzer wird in den 20 Minuten jedoch auch dieser Zugang ausfallen. WatchGuard plant alle Kunden 14 Tage, 7 Tage und 1 Tag vor der Migration per Mail zu informieren um sich auf den 20 minütigen Ausfall vorbereiten zu können.

Die Migration findet in den nächsten 2 Monaten statt, in denen WatchGuard die Termine für die jeweiligen Kunden festlegt und entsprechend per Mail informiert.

anbei die Original-Meldung von WatchGuard:

Wi-Fi Cloud Migration
Within the next 2-months, the Wi-Fi Cloud Team will be scheduling your regional relocation and notifying of you the date/time that your account will be migrated to the new location. Unless you request to reschedule the migration date/time within 7-days of the notification letter, your Wi-Fi Cloud account will be migrated to the new region. During the migration, services dependent on Wi-Fi Cloud could be disrupted for approximately 20-minutes.
IMPACT of the regional relocation process:
  • The Captive Portal/splash page used to authenticate users on a guest network will be unavailable during the 20-minute maintenance period:
    • New users cannot access the guest network
    • Users who are already on the guest network will continue to have access unless they need to reauthenticate; at that point they will not be able to get access to the network until the migration is complete
  • The ability to log in to WatchGuard Wi-Fi Cloud to modify configurations or access reports and log messages will not be available.
POST migration, you can expect:
  • Faster connections with Wi-Fi Cloud, including faster response times
  • Future maintenance windows will be scheduled outside of normal business hours in your region to minimize impact to you and your customers
As a Captive Portal user, once the Wi-Fi Cloud Team assigns your account with the specific date/time for your migration, you will receive a notification with the date/time 14-days in advance of the migration. Additional reminders will be sent out at 7-days and 1-day before migration to ensure that you and your teams are prepared for the 20-minute outage during the migration period.

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