Wi-Fi Cloud Migration – Wartungsfenster 20 Minuten

Wie bereits Ende Juni in unserem Blog angekündigt werden zur Zeit für alle WatchGuard Wi-Fi Cloud Accounts neue regionale Instanzen eingerichtet, um einen besseren Service und Support anzubieten.

Für die meisten Wi-Fi Cloud Kunden wird es nur eine 20 minütige Management-Störung geben, während deren Nutzer weiterhin noch Zugang zu den Wi-Fi Ressourcen haben. Für alle Captive Portal Nutzer wird in den 20 Minuten jedoch auch dieser Zugang ausfallen. WatchGuard plant alle Kunden 14 Tage, 7 Tage und 1 Tag vor der Migration per Mail zu informieren um sich auf den 20 minütigen Ausfall vorbereiten zu können.

Die Migration ist bereits in vollem Gange. Sollten Sie bisher noch keine Email bekommen haben dürfte es nicht mehr lange dauern. Im folgenden sehen Sie eine solche Muster-Email von WatchGuard:

As previously announced, WatchGuard is in the process of creating new Wi-Fi Cloud regional instances for Europe (EMEA) and Asia-Pacific (APAC).  I’m pleased to announce that the Wi-Fi Cloud Team identified the time slot for your Wi-Fi Cloud migration:

18th Sep 2018 between the hours of 11:00pm and 6:00am (next day) UTC

Unless you contact us request to reschedule the migration date/time for your Wi-Fi Cloud account, your Wi-Fi Cloud account will be migrated to our new EMEA region.  During the migration, services dependent on Wi-Fi Cloud could be disrupted for approximately 20 minutes.

IMPACT of the regional relocation process:

• The Captive Portal/splash page used to authenticate users on a guest network will be unavailable during the 20-minute maintenance period:
  • New users cannot access the guest network
  • Users who are already on the guest network will continue to have access unless they need to reauthenticate; at that point they will not be able to get access to the network until the migration is complete.
• The ability to log in to WatchGuard Wi-Fi Cloud to modify configurations or access reports and log messages will not be available

POST migration, you can expect:

• Faster connections with Wi-Fi Cloud, including faster response times
• Future maintenance windows will be scheduled outside of normal business hours in your region to minimize impact to you and your customers

The following access point serial numbers are associated with your account and will be served by the new regional instance after migration is complete:

• ACC-XXXXXXX XXXXXXXXXXXXX
• ACC-XXXXXXX XXXXXXXXXXXXX

If you have any questions, please email your Secure Wi-Fi Team and a representative will respond to you as soon as possible.