{"id":6989,"date":"2019-05-21T14:28:00","date_gmt":"2019-05-21T12:28:00","guid":{"rendered":"https:\/\/www.boc.de\/watchguard-info-portal\/?p=6989"},"modified":"2019-05-21T14:28:15","modified_gmt":"2019-05-21T12:28:15","slug":"fault-reports-verhindern-software-upgrade","status":"publish","type":"post","link":"https:\/\/wordpress.boc.de\/watchguard-info-portal\/2019\/05\/fault-reports-verhindern-software-upgrade\/","title":{"rendered":"Fault Reports verhindern Software Upgrade"},"content":{"rendered":"<p>K\u00fcrzlich aufgetreten:<\/p>\n<p>Setup:<\/p>\n<ul>\n<li>Management Server<\/li>\n<li>Basic Managed Mode<\/li>\n<li>Weltweite Standorte (d.h. langsame interkontinentale Verbindung)<\/li>\n<\/ul>\n<p>Symptom:<\/p>\n<ul>\n<li>ein Upgrade der Remote Box \u00fcber den Management Server bzw. Policy Manager bricht mit der Fehlermeldung &#8222;invalid session&#8220;, &#8222;timeout&#8220; oder \u00c4hnlichem ab.<\/li>\n<\/ul>\n<p><!--more--><\/p>\n<p>Ursache:<\/p>\n<ul>\n<li>&#8222;Fault Reports&#8220; (crash dumps)<\/li>\n<\/ul>\n<p>L\u00f6sung:<\/p>\n<ul>\n<li>die &#8222;Fault Reports&#8220; k\u00f6nnen im Firebox System Manager unter &#8222;Status Report&#8220; gel\u00f6scht werden<\/li>\n<li>bei einer Box ist nach dem L\u00f6schen der Fault Reports dann das Software Upgrade auf dem gleichen Weg durchgelaufen<\/li>\n<li>bei einer anderen Box hat das L\u00f6schen alleine noch nichts gebracht \u2013 die Liste war leer \u2013 aber es gab trotzdem noch die gleichen Fehlermeldungen<\/li>\n<li>nach einem Reboot der Firebox tauchten hier pl\u00f6tzlich wieder Fault Reports auf, diesmal aber alte Reports aus dem Jahr 2018<\/li>\n<li>nach dem L\u00f6schen dieser Reports lief auch dieses Upgrade fehlerfrei durch<\/li>\n<\/ul>\n<div class=\"shariff\"><ul class=\"shariff-buttons theme-default orientation-horizontal buttonsize-medium\"><li class=\"shariff-button mailto shariff-nocustomcolor\" style=\"background-color:#b32317\"><a href=\"mailto:?body=https%3A%2F%2Fwordpress.boc.de%2Fwatchguard-info-portal%2F2019%2F05%2Ffault-reports-verhindern-software-upgrade%2F&subject=Fault%20Reports%20verhindern%20Software%20Upgrade\" title=\"Per E-Mail versenden\" aria-label=\"Per E-Mail versenden\" role=\"button\" rel=\"noopener nofollow\" class=\"shariff-link\" style=\"; 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Policy Manager bricht mit der Fehlermeldung &#8222;invalid session&#8220;, &#8222;timeout&#8220; oder \u00c4hnlichem ab.<\/p>\n<div class=\"shariff\"><ul class=\"shariff-buttons theme-default orientation-horizontal buttonsize-medium\"><li class=\"shariff-button mailto shariff-nocustomcolor\" style=\"background-color:#b32317\"><a href=\"mailto:?body=https%3A%2F%2Fwordpress.boc.de%2Fwatchguard-info-portal%2F2019%2F05%2Ffault-reports-verhindern-software-upgrade%2F&subject=Fault%20Reports%20verhindern%20Software%20Upgrade\" title=\"Per E-Mail versenden\" aria-label=\"Per E-Mail versenden\" role=\"button\" rel=\"noopener nofollow\" class=\"shariff-link\" style=\"; background-color:#999; color:#fff\"><span class=\"shariff-icon\" style=\"\"><svg width=\"32px\" height=\"20px\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path fill=\"#999\" d=\"M32 12.7v14.2q0 1.2-0.8 2t-2 0.9h-26.3q-1.2 0-2-0.9t-0.8-2v-14.2q0.8 0.9 1.8 1.6 6.5 4.4 8.9 6.1 1 0.8 1.6 1.2t1.7 0.9 2 0.4h0.1q0.9 0 2-0.4t1.7-0.9 1.6-1.2q3-2.2 8.9-6.1 1-0.7 1.8-1.6zM32 7.4q0 1.4-0.9 2.7t-2.2 2.2q-6.7 4.7-8.4 5.8-0.2 0.1-0.7 0.5t-1 0.7-0.9 0.6-1.1 0.5-0.9 0.2h-0.1q-0.4 0-0.9-0.2t-1.1-0.5-0.9-0.6-1-0.7-0.7-0.5q-1.6-1.1-4.7-3.2t-3.6-2.6q-1.1-0.7-2.1-2t-1-2.5q0-1.4 0.7-2.3t2.1-0.9h26.3q1.2 0 2 0.8t0.9 2z\"\/><\/svg><\/span><span class=\"shariff-text\">E-Mail<\/span>&nbsp;<\/a><\/li><li class=\"shariff-button linkedin shariff-nocustomcolor\" style=\"background-color:#b32317\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwordpress.boc.de%2Fwatchguard-info-portal%2F2019%2F05%2Ffault-reports-verhindern-software-upgrade%2F\" title=\"Bei LinkedIn teilen\" aria-label=\"Bei LinkedIn teilen\" role=\"button\" rel=\"noopener nofollow\" class=\"shariff-link\" style=\"; 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